We got pizza tonight for Baby C’s birthday. The girls had earned free pizzas at Pizza Hut from our library for a reading challenge, and the rest of us would do Donato’s. I had noticed on a Donato’s commercial the other day that their large pizzas were $10.45 right now, to celebrate the chain’s 45th birthday. So, while in the PH parking lot, I ordered two large pizzas from Donato’s. The total sounded a little high, but I was busy thinking about how I would get across town from one pizzeria to the other, so I didn’t question the girl right then. When I got to D’s, though, I asked the cashier if I got the $10.45 deal or not.
“Did you mention that when you ordered?”
Me: “It was advertised on T.V.”
“You have to mention it to get the deal.”
Before I finish my tale, I want to ask you- does that seem right? To offer a discount on a product ON TELEVISION but not grant it unless the customer remembers to say something? I’m not good with these kinds of things so I don’t always have the right words to say in the moment I need them. Thankfully, I got a second chance, and was able to figure out what to say.
Down the street I realized they hadn’t given me the Coke I paid for, so I turned around and went back to the restaurant. When I pulled up to the window again, I asked to talk to the manager. He, again, gave me the “did you mention it” line, and I repeated that it was an advertised special. He finally was willing to give me one of my pizzas at the discounted price. I’m sure he thought he was being gracious, but I think I should have gotten both at that price. But, I was all out of fight, so I then left and came home. The pie still tasted good, even if I had to pay more than I thought I should.
Please comment on this. Was I in the wrong to ask for the discount? Were they in the wrong for not giving the discount on all their orders of large pizzas, when they’d offered that on t.v.? I’d love to hear what you think. And, if you should get a large pizza from Donato’s in the next few days, be sure to say in your loudest, firmest voice,
“I need to mention the $10.45 pizza deal!!!”